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Unified Contact Center Enterprise Implementation(UCCEI)
Exam Number/Code : 642-242
Exam Name : Unified Contact Center Enterprise Implementation(UCCEI)
Questions and Answers : 84 Q&As
Update Time: 2013-10-09
Price: $ 104.00 $ 79.00
http://www.testonside.com/642-242.html
http://www.testonside.com/pdf/642-242.pdf
Question:
In a Cisco Unified Contact Center Enterprise deployment with two IP IVRs used for queuing, how does the system avoid sending calls to one of the IP IVRs if it is out of service?
A.The ICM routing script translation route to VRU node automatically detects the out-of-service condition and ignores the failed IP IVR.
B.The ICM routing script translation route to VRU node "consider if" is used to test the Peripheral Status.
C.The Cisco Unified Communications Manager CTI ports for the IP IVR would have a "forward on failure" to redistribute the calls sent by the ICM to the failed ports.
D.The ICM Send to VRU node "consider if" is used to test the peripheral status.
Answer: B
Question:
In the Cisco Unified Contact Center Enterprise solution, if a Cisco Unified Communications Manager subscriber in the Redundancy Group for the Cisco voice gateway is down, how will incoming calls be treated?
A.The voice gateway will play a "fast busy" and drop the call.
B.The voice gateway will reroute the call to a secondary CTI route point on the alternative/backup subscriber in the cluster.
C.The voice gateway will use the alternative/backup subscriber in the cluster.
D.The voice gateway will route around the subscriber to an IP IVR port on the alternative/backup subscriber in the cluster.
Answer: C
Question:
In a Cisco Unified Contact Center Enterprise deployment, with IP IVR for queuing, if the Cisco Unified Communications Manager subscriber of the agent fails, which is the expected result?
A.The call in progress is not affected, but the agent can only use the CTI desktop for transfer and conference functions.
B.The call in progress is put on hold while the phone reregisters to another subscriber in the cluster and is automatically reconnected when the phone is reset.
C.The call in progress is not affected; however, the phone reregisters at the end of the call.
D.The call in progress is not affected, and the agent can transfer and conference and perform other phone features without any effect.
Answer: C
Question:
When there is a failure of the Cisco Unified Communications Manager CTI Manager service in a high-availability design, a contact center agent with a call in progress sees which behavior with the PIM /LOAD 0 option enabled?
A.High-availability design means that there is no change of behavior visible to the agent.
B.Call remains in progress; however, the CTI Desktop and Cisco IP Phone have no call control. When call completes, the agent’s CTI Desktop is set to Not Ready after the failover is completed.
C.Call will be terminated while Cisco IP Phone reregisters to alternate Cisco Unified Communications Manager CTI Manager service.
D.Call remains in progress, but when call completes, the agent’s IP Phone reregisters with the backup subscriber and the agent must restart the CTI Desktop software.
Answer: B
Question:
In the Cisco Unified Contact Center Enterprise solution, the same object is configured in multiple components. Choose the correct set of matching terms that fill in the missing object names in each component.
A.
1 = CTI route point
2 = JTAPI call control group
3 = DNIS (temporary label)
B.
1 = CTI route point
2 = None
3 = DNIS (temporary label)
C.
1 = CTI port
2 = JTAPI call control group
3 = CTI route point
D.
1 = CTI route point
2 = JTAPI call control group
3 = None
Answer: A
Question:
In a Cisco Unified Contact Center Enterprise system with redundant Cisco Unified IP IVRs deployed, how should the IP IVRs be configured?
A.with both IP IVRs pointed to two of the Cisco Unified Communications Manager subscribers on the cluster using different Application User names
B.with both IP IVRs pointed to dedicated Cisco Unified Communications Manager subscribers on the cluster using different Application User names, each pointing to their own subscriber
C.with both IP IVRs pointed to dedicated Cisco Unified Communications Manager subscribers on the cluster using the same Application User names, each pointing to their own subscriber
D.with each IP IVR pointed to two of the Cisco Unified Communications Manager subscribers on the cluster using the same Application User names
Answer: A
Unified Contact Center Enterprise Implementation(UCCEI)
Exam Number/Code : 642-242
Exam Name : Unified Contact Center Enterprise Implementation(UCCEI)
Questions and Answers : 84 Q&As
Update Time: 2013-10-09
Price: $ 104.00 $ 79.00
http://www.testonside.com/642-242.html
http://www.testonside.com/pdf/642-242.pdf
Question:
In a Cisco Unified Contact Center Enterprise deployment with two IP IVRs used for queuing, how does the system avoid sending calls to one of the IP IVRs if it is out of service?
A.The ICM routing script translation route to VRU node automatically detects the out-of-service condition and ignores the failed IP IVR.
B.The ICM routing script translation route to VRU node "consider if" is used to test the Peripheral Status.
C.The Cisco Unified Communications Manager CTI ports for the IP IVR would have a "forward on failure" to redistribute the calls sent by the ICM to the failed ports.
D.The ICM Send to VRU node "consider if" is used to test the peripheral status.
Answer: B
Question:
In the Cisco Unified Contact Center Enterprise solution, if a Cisco Unified Communications Manager subscriber in the Redundancy Group for the Cisco voice gateway is down, how will incoming calls be treated?
A.The voice gateway will play a "fast busy" and drop the call.
B.The voice gateway will reroute the call to a secondary CTI route point on the alternative/backup subscriber in the cluster.
C.The voice gateway will use the alternative/backup subscriber in the cluster.
D.The voice gateway will route around the subscriber to an IP IVR port on the alternative/backup subscriber in the cluster.
Answer: C
Question:
In a Cisco Unified Contact Center Enterprise deployment, with IP IVR for queuing, if the Cisco Unified Communications Manager subscriber of the agent fails, which is the expected result?
A.The call in progress is not affected, but the agent can only use the CTI desktop for transfer and conference functions.
B.The call in progress is put on hold while the phone reregisters to another subscriber in the cluster and is automatically reconnected when the phone is reset.
C.The call in progress is not affected; however, the phone reregisters at the end of the call.
D.The call in progress is not affected, and the agent can transfer and conference and perform other phone features without any effect.
Answer: C
Question:
When there is a failure of the Cisco Unified Communications Manager CTI Manager service in a high-availability design, a contact center agent with a call in progress sees which behavior with the PIM /LOAD 0 option enabled?
A.High-availability design means that there is no change of behavior visible to the agent.
B.Call remains in progress; however, the CTI Desktop and Cisco IP Phone have no call control. When call completes, the agent’s CTI Desktop is set to Not Ready after the failover is completed.
C.Call will be terminated while Cisco IP Phone reregisters to alternate Cisco Unified Communications Manager CTI Manager service.
D.Call remains in progress, but when call completes, the agent’s IP Phone reregisters with the backup subscriber and the agent must restart the CTI Desktop software.
Answer: B
Question:
In the Cisco Unified Contact Center Enterprise solution, the same object is configured in multiple components. Choose the correct set of matching terms that fill in the missing object names in each component.
A.
1 = CTI route point
2 = JTAPI call control group
3 = DNIS (temporary label)
B.
1 = CTI route point
2 = None
3 = DNIS (temporary label)
C.
1 = CTI port
2 = JTAPI call control group
3 = CTI route point
D.
1 = CTI route point
2 = JTAPI call control group
3 = None
Answer: A
Question:
In a Cisco Unified Contact Center Enterprise system with redundant Cisco Unified IP IVRs deployed, how should the IP IVRs be configured?
A.with both IP IVRs pointed to two of the Cisco Unified Communications Manager subscribers on the cluster using different Application User names
B.with both IP IVRs pointed to dedicated Cisco Unified Communications Manager subscribers on the cluster using different Application User names, each pointing to their own subscriber
C.with both IP IVRs pointed to dedicated Cisco Unified Communications Manager subscribers on the cluster using the same Application User names, each pointing to their own subscriber
D.with each IP IVR pointed to two of the Cisco Unified Communications Manager subscribers on the cluster using the same Application User names
Answer: A