642-241 Study Materials with Actual Answers
Unified Contact Center Enterprise Design (UCCED)
Exam Number/Code : 642-241
Exam Name : Unified Contact Center Enterprise Design (UCCED)
Questions and Answers : 130 Q&As
Update Time: 2013-10-09
Price: $ 90.00 $ 79.00
http://www.testonside.com/642-241.html
http://www.testonside.com/pdf/642-241.pdf
Question:
Which three features or functionalities does Cisco Unified Communications Manager provide for the Cisco Unified Contact Center Enterprise solution? (Choose three.)
A.call routing from PSTN gateway to agents
B.CTI data on Cisco Agent Desktop screen pop
C.call routing from PSTN gateway to Cisco Unified IP IVR
D.agent, supervisor, and team configuration
E.Cisco Extension Mobility for agents
F.hunt groups and pickup groups for Cisco Unified Contact Center Enterprise
Answer: ACE
Question:
Which two configuration tasks are necessary in Cisco Unified Communications Manager for the Cisco Unified Contact Center Enterprise solution? (Choose two.)
A.configure agent IP phone, supervisor IP phone, and CTI route points
B.configure the agent ID, supervisor ID, and system administrator password
C.
configure the agent, supervisor, and CTI user accounts
D.configure agent targeting rules for agent IP phone dialed numbers
E.configure Cisco Unified IP IVR translation routes
F.configure device associations of agent phones and CTI devices with the peripheral gateway user
Answer: A F
Question:
Which two of the following statements are correct regarding Cisco voice gateways in the Cisco Unified Contact Center Enterprise solution? (Choose two.)
A.Additional call processing is available by using H.323 Tcl scripts and additional dial peers.
B.Additional call processing is available by using MGCP Tcl scripts and additional dial peers.
C.An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 184 calls using ISDN PRI service.
D.An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 192 calls using ISDN PRI service.
Answer: AC
Question:
Which tool is used in Cisco Unified ICM to develop call flows for the Cisco Unified Contact Center Enterprise solution?
A.Router Log Viewer
B.Call Tracer
C.Script Editor
D.Config Manager
E.Applications Editor
Answer: C
Question:
The Cisco Unified IP IVR and Intelligent Contact Management components of the Cisco Unified Contact Center Enterprise solution cannot perform which function?
A.reporting with Cisco Unified Intelligence Center
B.providing CTI desktop functionality for agent state control
C.providing call-routing functionality based on real-time conditions
D.instructing queue points to play specific messages to callers
E.providing conference bridge for agent and supervisor calls
Answer: E
Question:
Which two functions are provided by the Cisco Unified Contact Center Enterprise Cisco Agent and Supervisor Desktop software? (Choose two.)
A.A supervisor can start recording of an agent call on demand.
B.Agents can log in from Cisco IP phones.
C.A supervisor can reskill an agent using a task button.
D.Agents can change their passwords.
Answer: AB
Unified Contact Center Enterprise Design (UCCED)
Exam Number/Code : 642-241
Exam Name : Unified Contact Center Enterprise Design (UCCED)
Questions and Answers : 130 Q&As
Update Time: 2013-10-09
Price: $ 90.00 $ 79.00
http://www.testonside.com/642-241.html
http://www.testonside.com/pdf/642-241.pdf
Question:
Which three features or functionalities does Cisco Unified Communications Manager provide for the Cisco Unified Contact Center Enterprise solution? (Choose three.)
A.call routing from PSTN gateway to agents
B.CTI data on Cisco Agent Desktop screen pop
C.call routing from PSTN gateway to Cisco Unified IP IVR
D.agent, supervisor, and team configuration
E.Cisco Extension Mobility for agents
F.hunt groups and pickup groups for Cisco Unified Contact Center Enterprise
Answer: ACE
Question:
Which two configuration tasks are necessary in Cisco Unified Communications Manager for the Cisco Unified Contact Center Enterprise solution? (Choose two.)
A.configure agent IP phone, supervisor IP phone, and CTI route points
B.configure the agent ID, supervisor ID, and system administrator password
C.
configure the agent, supervisor, and CTI user accounts
D.configure agent targeting rules for agent IP phone dialed numbers
E.configure Cisco Unified IP IVR translation routes
F.configure device associations of agent phones and CTI devices with the peripheral gateway user
Answer: A F
Question:
Which two of the following statements are correct regarding Cisco voice gateways in the Cisco Unified Contact Center Enterprise solution? (Choose two.)
A.Additional call processing is available by using H.323 Tcl scripts and additional dial peers.
B.Additional call processing is available by using MGCP Tcl scripts and additional dial peers.
C.An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 184 calls using ISDN PRI service.
D.An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 192 calls using ISDN PRI service.
Answer: AC
Question:
Which tool is used in Cisco Unified ICM to develop call flows for the Cisco Unified Contact Center Enterprise solution?
A.Router Log Viewer
B.Call Tracer
C.Script Editor
D.Config Manager
E.Applications Editor
Answer: C
Question:
The Cisco Unified IP IVR and Intelligent Contact Management components of the Cisco Unified Contact Center Enterprise solution cannot perform which function?
A.reporting with Cisco Unified Intelligence Center
B.providing CTI desktop functionality for agent state control
C.providing call-routing functionality based on real-time conditions
D.instructing queue points to play specific messages to callers
E.providing conference bridge for agent and supervisor calls
Answer: E
Question:
Which two functions are provided by the Cisco Unified Contact Center Enterprise Cisco Agent and Supervisor Desktop software? (Choose two.)
A.A supervisor can start recording of an agent call on demand.
B.Agents can log in from Cisco IP phones.
C.A supervisor can reskill an agent using a task button.
D.Agents can change their passwords.
Answer: AB