单击此处进642-243 Certification ExamUnified Contact Center Enterprise Support Exam
Exam Number/Code : 642-243
Exam Name : Unified Contact Center Enterprise Support Exam
Questions and Answers : 50 Q&As
Update Time: 2013-11-15
Price: $ 108.00 $ 89.00
http://www.testonside.com/642-243.html
http://www.testonside.com/pdf/642-243.pdf
Question:
To use the Cisco Unified ICM dumplog utility to gather the Call Router's MDS log from Monday, March 10, 2008, beginning at 9:30, and to ensure that you do not get binary data in the log, which command line syntax would you use?
A.dump mds /bt 09:30 /nobinary /o
B.dumplog mds /bd 03/10/2008 /9:30 /o
C.dumplog mds /bd 03/10/2008 /bt 09:30 /nobin /o
D.dumplog /bd 03/10/2008 /bt 09:30 /nobin /o
Answer: C
Question:
In the Cisco Unified Contact Center Enterprise solution, which command should be entered at the command prompt to invoke the Cisco Unified ICM Support Tools command-line version of the "Log Collection Utility" in interactive mode?
A.lct
B.lcutil
C.lcutility
D.lctool
E.supporttoolslogcollection
Answer: D
Question:
In a Cisco Unified Contact Center Enterprise system, which step enables JTAPI subsystem tracing for the Cisco Unified IP IVR/CRS server?
A.IP IVR AXL traces are enabled by default during installation in Cisco Unified IP IVR/CRS 4.x and higher.
B.From Cisco Unified CCX Serviceability, go to Trace/Configuration, choose Cisco Unified CCX Engine, and enable subsystems SS_TEL_DEBUG.
C.On the server, choose Start Programs > CiscoJTAPI > Cisco Unified Communications JTAPI Preference.
D.Enable JTAPI tracing by activating CTI Manager tracing.
Answer: B
Question:
In the Cisco Unified Contact Center Enterprise deployment, agents are reporting they are getting two ACD calls from the system at once. Which three of these tools or logs would be useful to help find the cause of this error? (Choose three.)
A.RTRTrace to enable tracing on the Cisco Unified ICM Call Router
B.Procmon to enable tracing on the Cisco Unified Communications Manager Peripheral Gateway
C.TraceUtil to enable tracing on the Cisco Unified Communications Manager Peripheral Gateway
D.EMSTrace to enable tracing for OPC on the Cisco Unified Communications Manager Peripheral Gateway
E.OPCTest to turn up tracing for OPC on the Cisco Unified Communications Manager Peripheral Gateway
F.OPCTrace to turn up tracing for OPC on the Cisco Unified Communications Manager Peripheral Gateway
Answer: ABE
Question:
In a Cisco Unified Contact Center Enterprise deployment, callers report intermittent voice-quality issues. What might cause this problem?
A.The Cisco voice gateways have too few trunks to accept the inbound calls.
B.The Cisco Agent Desktop is locking up because of a virus.
C.There are too few DSP transcoding resources in the system to support all the calls across the WAN.
D.There are too few conference bridge resources in Cisco Unified Communications Manager.
Answer: C
行编辑.
Exam Number/Code : 642-243
Exam Name : Unified Contact Center Enterprise Support Exam
Questions and Answers : 50 Q&As
Update Time: 2013-11-15
Price: $ 108.00 $ 89.00
http://www.testonside.com/642-243.html
http://www.testonside.com/pdf/642-243.pdf
Question:
To use the Cisco Unified ICM dumplog utility to gather the Call Router's MDS log from Monday, March 10, 2008, beginning at 9:30, and to ensure that you do not get binary data in the log, which command line syntax would you use?
A.dump mds /bt 09:30 /nobinary /o
B.dumplog mds /bd 03/10/2008 /9:30 /o
C.dumplog mds /bd 03/10/2008 /bt 09:30 /nobin /o
D.dumplog /bd 03/10/2008 /bt 09:30 /nobin /o
Answer: C
Question:
In the Cisco Unified Contact Center Enterprise solution, which command should be entered at the command prompt to invoke the Cisco Unified ICM Support Tools command-line version of the "Log Collection Utility" in interactive mode?
A.lct
B.lcutil
C.lcutility
D.lctool
E.supporttoolslogcollection
Answer: D
Question:
In a Cisco Unified Contact Center Enterprise system, which step enables JTAPI subsystem tracing for the Cisco Unified IP IVR/CRS server?
A.IP IVR AXL traces are enabled by default during installation in Cisco Unified IP IVR/CRS 4.x and higher.
B.From Cisco Unified CCX Serviceability, go to Trace/Configuration, choose Cisco Unified CCX Engine, and enable subsystems SS_TEL_DEBUG.
C.On the server, choose Start Programs > CiscoJTAPI > Cisco Unified Communications JTAPI Preference.
D.Enable JTAPI tracing by activating CTI Manager tracing.
Answer: B
Question:
In the Cisco Unified Contact Center Enterprise deployment, agents are reporting they are getting two ACD calls from the system at once. Which three of these tools or logs would be useful to help find the cause of this error? (Choose three.)
A.RTRTrace to enable tracing on the Cisco Unified ICM Call Router
B.Procmon to enable tracing on the Cisco Unified Communications Manager Peripheral Gateway
C.TraceUtil to enable tracing on the Cisco Unified Communications Manager Peripheral Gateway
D.EMSTrace to enable tracing for OPC on the Cisco Unified Communications Manager Peripheral Gateway
E.OPCTest to turn up tracing for OPC on the Cisco Unified Communications Manager Peripheral Gateway
F.OPCTrace to turn up tracing for OPC on the Cisco Unified Communications Manager Peripheral Gateway
Answer: ABE
Question:
In a Cisco Unified Contact Center Enterprise deployment, callers report intermittent voice-quality issues. What might cause this problem?
A.The Cisco voice gateways have too few trunks to accept the inbound calls.
B.The Cisco Agent Desktop is locking up because of a virus.
C.There are too few DSP transcoding resources in the system to support all the calls across the WAN.
D.There are too few conference bridge resources in Cisco Unified Communications Manager.
Answer: C
行编辑.